Lenovo Bolsters Central Asian and Azerbaijan Presence with New Spare Parts Warehouses

Baku/04.09.23/Turan: Lenovo, a rapidly expanding leader in IT infrastructure equipment and digital transformation solutions, has unveiled plans to inaugurate spare parts warehouses in Central Asia. This strategic move is designed to fortify the company's position within the market and enhance customer service quality across the region's nations.

The introduction of these dedicated spare parts warehouses signifies Lenovo's concerted effort to solidify its footing in the Central Asian landscape. By facilitating improved customer service and expanding the scope of professional offerings in the region, the warehouses aim to reinforce Lenovo's market presence and elevate the quality of solutions provided.

Andrey Kutukov, CEO of Lenovo Infrastructure Solutions Group (ISG) in Eastern Europe and Central Asia, elaborated on this development, stating, "The opening of our own spare parts warehouses will strengthen our position in the Central Asian market. In addition, it will give us the opportunity not only to improve the quality of service for our customers, but also to expand the portfolio of professional services available in the region and offer service with guaranteed equipment recovery time."

Lenovo's ambitious goal is to emerge as a premier integrated solutions provider in the field of ICT infrastructure, not only within the Central Asian region but on a global scale.

The strategically positioned warehouses in Uzbekistan (Tashkent), Azerbaijan (Baku), and Kazakhstan (Almaty) are intended to accommodate spare parts required for fulfilling service and warranty obligations to customers in these countries. Moreover, these facilities will stock components crucial for repairing and updating databases, data centers, data storage systems, and workstations, serving both ongoing and future deliveries.

Local warehousing presence will enable expedited direct shipment to customers. Furthermore, this distribution network is poised to cater even to smaller settlements, ensuring efficient availability of essential spare parts and positioning these facilities as distribution hubs for neighboring nations.

Denis Taranov, Senior Manager for Service Business Development at Lenovo, emphasized the importance of efficiency and reliability in the supply chain. "The opening of new spare parts warehouses in Central Asia is part of Lenovo's strategy to strengthen the company's position in the region. This will significantly speed up and simplify the delivery process and provide customers with the necessary IT infrastructure nodes," he stated.

Lenovo's warehouses in Tashkent and Almaty operate under the auspices of international logistics company UPS (United Parcel Service), with DiVi serving as the logistics partner in Baku. This collaboration is built on the foundation of a fruitful history of cooperation with these logistics partners, particularly in managing the complexities of high-tech Lenovo products.

The new 24/7 distributed network of warehouses across the region empowers Lenovo to provide customers with varied intervals for spare parts delivery, aligned with the nature of purchased goods and desired service levels. Options include next-day delivery, rapid 4-hour delivery upon fault detection, and efficient 6-24 hour delivery upon application registration.

Lenovo, already celebrated as the world's largest PC manufacturer, continues to solidify its success by exploring key growth areas such as servers, storage systems, mobile devices, solutions, and services. The company's recent strategic investments include expanding the partner network, broadening the service portfolio, and establishing spare parts warehouses in Central Asia.

As Lenovo's customers and partners benefit from programs like Premier Support and the Lenovo 360 platform, the company remains committed to advancing customer service excellence and innovation across its Central Asian operations.