The leading local mobile operator Azercell Telecom for the first time in the country has achieved a 89% response rate on the social network Twitter.
According to the structure, it is the highest indicator of local companies. It was the first local company that received a vindicated status for its page on Twitter in 2012. Currently on the Twitter page of Azercell there are 46 thousand subscribers, and on this indicator the company is also the leader among mobile operators in the country.
Azercell also achieved 100% of responses to requests of its users the company is addressed by the official page in Facebook. Azercell is the first mobile operator in Azerbaijan, awarded in 2012, the certificate of socially devoted («social commitment") for the most rapid response and responses to customer requests via Facebook. To obtain this certificate, the rating is measured response to growing from year to year the user requests the page. Along with a lot of subscribers, Azercell has also repeatedly recognized as a leader in terms of activity and use of the page by its users.
In addition, Azercell is first local mobile operator that submitted its official page on the social networks and started the client-mode service online. This has allowed to establish closer contact with subscribers, more quickly inform them about the innovations and has become an instrument better understand and respond to the wishes and requirements of subscribers via a fast and direct access to their reviews on the activities of Azercell. Through this approach, Azercell subscribers have the opportunity to get high quality services in 24x7 using six different social networks: Facebook, Twitter, Disput.Az, Google+, YouTube and Instagram. Questions subscribers defined by any of these networks, find their answer in a very short time, sometimes in a matter of seconds.
Along with the leadership in the field of telecommunications, Azercell tries to play a leading role in other areas, as well as to provide their subscribers with access to the latest technology. -17D-
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