Azercell's Call Center received more than three million inquiries in 2022
Adhering to its strategic goal of "Easing connectivity, empowering lives", "Azercell Telecom" LLC is pleased to serve its subscribers through various service channels to ensure a prompt and effective response and accessibility for its customers. In 2022, Azercell's Call Center received more than 3 million calls, with the Average Response Time (ART) being about 2.5 minutes. The majority of inquiries were related to Internet packages, number operations, information on tariffs and campaigns, balance, and payment issues.
The number of queries received through Online Customer Services in 2022 exceeded 1 million. It is worth mentioning that Azercell was the first company in Azerbaijan to introduce online customer service more than ten years ago.
In addition, nearly 300,000 requests were addressed to Azercell via the Company's official Facebook, Instagram, Twitter, YouTube, and Linkedin pages.
"Kabinetim" is another innovative solution introduced by "Azercell Telecom" LLC for handling customer inquiries. Azercell subscribers can use this application to contact customer support via online chat in Azerbaijani, Russian, and English, connect to many services, and get response to their queries.
Azercell's Call Center which operates 24/7, can be contacted by dialing short number *1111, as well as landline numbers 012-4904949 for prepaid and 012-4905252 for postpaid line subscribers. ®
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- Markets Review
- 1 February 2023 11:07
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- Economics
- 1 February 2023 11:16
Social
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The country's leading telecommunications company granted the opportunity for 10 students to participate in the summer internship program at the company. Azercell participated in ADA University's Employability Week. During the week, students took part in seminars, final assessments, and interviews organized by the mobile operator. As a result, 10 students were selected and granted the opportunity to participate in Azercell's summer internship program. This internship will provide students with practical skills and an introduction to the telecommunications industry.
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France has accused Azerbaijan of interfering in the domestic affairs of New Caledonia, a French special administrative-territorial entity in the South Pacific. The allegation was made by French Interior Minister Gérald Darmanin during an interview with France 2 on May 15. Responding to a question about New Caledonia, Darmanin asserted, “Some leaders of New Caledonia, who are supporters of independence, have made a deal with Azerbaijan, which is undeniable.”
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On 18 May, cloudy weather with precipitation will continue in Baku and Absheron. Wind will be north-west. Air temperature will be +11+13 at night and +15+19 during the day.
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Recent investigations by the Turan news Agency have revealed disturbing legal violations and environmental threats related to sewage management in Azerbaijan. Three articles published by Turan highlight serious omissions in state supervision that led to the unauthorized construction of sewer lines and the discharge of untreated wastewater into the Caspian Sea near the popular beaches of Zagulba and Buzovna.
Taksi sayı azaldılır, bəs köhnə taksiçilər nə ilə dolanacaqlar? – Rauf Ağamirzəyev Çətin sualda
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