Adhering to its strategic goal of "Easing connectivity, empowering lives", "Azercell Telecom" LLC is pleased to serve its subscribers through various service channels to ensure a prompt and effective response and accessibility for its customers. In 2022, Azercell's Call Center received more than 3 million calls, with the Average Response Time (ART) being about 2.5 minutes. The majority of inquiries were related to Internet packages, number operations, information on tariffs and campaigns, balance, and payment issues.
The number of queries received through Online Customer Services in 2022 exceeded 1 million. It is worth mentioning that Azercell was the first company in Azerbaijan to introduce online customer service more than ten years ago.
In addition, nearly 300,000 requests were addressed to Azercell via the Company's official Facebook, Instagram, Twitter, YouTube, and Linkedin pages.
"Kabinetim" is another innovative solution introduced by "Azercell Telecom" LLC for handling customer inquiries. Azercell subscribers can use this application to contact customer support via online chat in Azerbaijani, Russian, and English, connect to many services, and get response to their queries.
Azercell's Call Center which operates 24/7, can be contacted by dialing short number *1111, as well as landline numbers 012-4904949 for prepaid and 012-4905252 for postpaid line subscribers. ®
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President of the European Parliament Roberta Metsola has invited Azerbaijani economist and political prisoner Professor Gubad Ibadoglu to Strasbourg to attend the 2024 Sakharov Prize award ceremony. The invitation, delivered by Member of the European Parliament Michael Bloss at the COP29 climate conference, comes as Ibadoglu remains under house arrest and prohibited from leaving Azerbaijan.
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An operation at Istanbul Airport has revealed an incident that could strain diplomatic relations. Kahraman Shamil oglu Mammadov, alleged to be an Azerbaijani military attaché, was caught with 70 kilograms of gold. According to Turkish media, Despite Mammadov's claims that he is a diplomat, it is believed that the incident is related to gold smuggling.
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On a brisk November evening, the residents of Baku gathered along the waterfront of the Caspian Sea, stunned by what appeared to be the washed-up body of a colossal whale. At 16 meters long, the creature’s seemingly lifeless form and pungent odor left many convinced they were witnessing an ecological tragedy. By that night, however, the mysterious visitor had departed, loaded onto a cargo platform and whisked away to the airport.
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Starting from November 25, dedicated traffic lanes allocated for COP29 conference participants will lose their exclusive status and will be open to all vehicles, according to the Land Transport Agency (AYNA).
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