Bakcell invests in management of the client experience

Baku/30.04.14/Turan : Company Bakcell is the first mobile operator and a leading provider of mobile Internet in Azerbaijan - invests in client management experience to provide the best network quality to its customers , said in a statement.

The company Bakcell has reached a new level of processing customer complaints , while providing proactive detection and better service through intelligent warning network issues .

In cooperation with the company "Huawei" - the world's leading supplier of solutions in the field of information and communication technologies (ICTs ) - the company Bakcell will create a new system for evaluating quality of service , with which will be able to improve service quality , improve operational efficiency and customer satisfaction to ensure continuous business development.

Strategic focus of the company Bakcell shifted towards improving the quality of customer experience and customer satisfaction for all network technologies and services provided by its customers. The company Bakcell invested in the quality management of services provided to end-users in order to ensure excellence and first-class accessibility and quality of services provided to customers.

" With the help of an efficient operational transformation company " Bakcell " is going to use their investments in the quality management system of customer service, to enter the leading position in the telecommunications market in Azerbaijan as a company focused on the quality of customer experience," said CTO Bakcell Yigit Berktash was quoted as saying in a statement.

Huawei SmartCare system provides multi-vendor quality monitoring network in real time and analyze the E2E environment along with the multidimensional assessment of voice services and data services . The system applies the so-called key indicator of quality of service provides for VIP- clients , provides contracting service level with corporate users , analyzes roaming , helps to deal with complaints and performs other support functions for the networks GSM / UMTS / LTE.

Company Huawei is very pleased that the company Bakcell has selected Huawei SmartCare ®, and we believe that we can help Bakcell provide the best quality customer experience for its customers," said General Director of Huawei Azerbaijan Guo Hiaobing.

Company Bakcell is the first mobile operator and a leading provider of mobile Internet in Azerbaijan - offers a wide range of products and services for today's mobile users. Under the brand name Sür @ Bakcell provides best -in-class mobile internet 3G.

Being one of the biggest investors in non-oil sector of the country, Bakcell and today continues to make significant investments in Azerbaijan's economy by investing in the most advanced technology and the people who serve customers.

The network Bakcell covers more than 99 percent of the population and 93 percent of the country ( except for the occupied territories). Bakcell is a leader in innovation and using services Sür @ and creating new partnerships focused on providing the highest quality mobile Internet Azerbaijani users. With more than one thousand base stations 3G, 3G services, Bakcell available in all regions of the country, and cover 80 percent of the population and 55 percent of the territory of Azerbaijan (excluding occupied territories). From 300 retail outlets and seven customer service centers Bakcell offers its customers the highest quality of service. - 17D-