Complaints will be considered in virtual mode

 On 12 August the Ministry of Communications and High Technologies of Azerbaijan presented  at the Training and Education Centre "E-government" electronic service to receive complaints by the Appeal Board under the President of the country.

The operator of innovation  is  the Information Centre of the Ministry of Communications. According to the head of the Secretariat of the Appeals Board Yashar Ibrahimov, the need to implement  is to due to sharply increased  number of complaints of citizens about the integration of the portal "e-government" services that meet the real needs of the population. "In the virtual resource is already  have integrated 423 electronic services  with  total number of  more than 30 million appeals, of which 8 million clicks have been fixed from the beginning of the year. To receive e-service complaints, 118 government agencies will be connected in addition to the Board of Appeal," he said.

Now, individuals and legal entities will be able to send in the simplified form complaints to the central and local executive authorities, and monitor the progress of their implementation. The service is available in the "e-complaint to the Appeals Board" on www.apellyasiya.e-gov.az site.

Practically service can be used as follows:  enter the noted section of complaints, note  your personal data, select the structure, where the complaint and provide contact details. Individuals indicate the identity card number, date of birth, which is checked against the database Ministry of Interior and the State Migration Service. Legal entities indicate the nominal head of the personal data and tax identification number. Then  content and essence of the complaint is then selected, go to the section "contact information" indicating the phone numbers and email addresses with the subsequent transition to the "required documents" section.

To track the progress of complaints come in, "my complaints" section, where the corresponding color (purple - a new complaint, blue - considered, yellow - turns green - decided, red - refused gray - extended) is released the  content. If you have questions, please contact the short phone number 157. --17D-