Attaching great importance on customer satisfaction and providing high-quality service to its customers, Azercell LLC, the leading mobile operator of the communication market in Azerbaijan, continues to enhance its dealer and service network. Regardless of the service type, subscribers" satisfaction and loyalty to company products playavital role in establishing a more sustainable model of consumer relations. For thisparticular reason, during its operation,Azercell has been applying innovative methods on customer service in the country. Every year the company arranges a meeting with the managers of all the dealers and shops to discuss the results of the current year, the quality of the service provided to the subscribers and future perspectives. This year, the event took place in Gabala. The dealers and representatives of Exclusive shops located in Baku and regions joined the event. The discussion was enriched with proposals and recommendations for further improvement of the service quality in 2019. Professional sale manager from Turkey made a presentation for the participants. Remarkably, Azercell Academy organizes workshopsfor the dealer staff of the company. The International expertsfrom various countries conduct special trainings on customer satisfaction and sale.
Currently, Azercell has 138 dealers in Baku and 168 dealersin regions and 19 Exclusive shops which provide high-quality service to its subscribers.
For more information, please contact news@mcs.az
The leader of the mobile communication industry, the largest taxpayer and the biggest investor of the non-oil sector of Azerbaijan Azercell Telecom LLC was founded in 1996. With 48 per cent share of Azerbaijan"s mobile telecom market Azercell"s network covers 80 per cent of the territory (excluding 20% per cent of the occupied territories) and 99,8 per cent of population of the country. Currently, 4,5 million subscribers choose Azercell services. Azercell has pioneered an important number of innovations in Azerbaijan, including GSM technology, advance payment system, mobile internet services, Metro coverage, 24/7 call centre service, 7 day/week Front Office service, M2M services, one-stop-shopping approach Azercell Express offices, mobile customer services, Online Customer Care and Social Media Customer Care services, mobile e-signature service "ASAN Imza" etc. Azercell deployed first 4G - LTE services in Azerbaijan in 2012. According to the results of mobile network quality and wireless coverage mapping surveys by international systems, Azercell"s network demonstrated the best results among the mobile operators of Azerbaijan. Azercell is the only company in Azerbaijan and CIS region which has been awarded Gold Certificate of International "Investors in People" Standard.®
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On December 25, an Embraer 190 passenger plane operated by Azerbaijan Airlines CJSC (AZAL), on a Baku–Grozny flight, crashed near the city of Aktau in Kazakhstan. Azerbaijan’s Consul General in Aktau, Ayxan Suleymanlı, stated that the plane had 67 people onboard, including crew members, 38 of whom died. According to him, 26 of the deceased were Azerbaijani citizens.
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On December 27th, rain is expected in Baku and the Absheron Peninsula, and heavy rainfall in some areas. The wind will be southeast. The air temperature at night will be +7 to +9°C, and during the day, it will be +9 to +11°C. Humidity will be 70-80%. Precipitation is expected across the country in the evening, particularly in the eastern regions. Snow is expected in the mountains.
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Embraer 190 plane of Azerbaijani airline AZAL crashed near the city of Aktau early in the morning on December 25.
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Embraer 190 plane of Azerbaijani airline AZAL crashed near the city of Aktau early in the morning on December 25.
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