The country's leading mobile operator’s international ISO 10002:2018 certificate has been successfully renewed
"Azercell Telecom" LLC has completed the recertification audit for compliance with international standards on Customer Services. The leading mobile operator has once again been awarded a certificate for compliance with the ISO 10002:2018 Quality Management / Customer Satisfaction / Complaint Handling Guidelines standard. The quality audit was conducted by "Bureau Veritas Azeri" LLC.
ISO (International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The ISO 10002:2018 international standard reviews the process of receiving, considering, answering and resolving complaints related to products and services. It also sets out requirements for a more effective process of complaints handling. It should be recalled that Azercell Telekom was awarded the ISO 10002 compliance certificate for the first time in April 2011.
Adhering to its strategic goal of "Easing connectivity, empowering lives", Azercell, aiming to improve the quality of life of its customers through modern technologies and business solutions, serves its subscribers through various service channels. Customers have the opportunity to ask questions, and express their complaints and suggestions through the Call Center, Front Desk Offices and Azercell Exclusive stores, Online Customer Services, and Azercell's official Social Media Platforms. Another solution offered by "Azercell Telecom" LLC for responding to subscriber inquiries is the "Kabinetim" application. With this application, Azercell’s subscribers can apply to customer services via online chat in Azerbaijani, Russian and English, connect to various services and get their queries answered. The mobile operator follows the principles of effective and efficient processing of requests, their promt resolution, and aims to increase customer satisfaction. ®
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Azerbaijan's Ministry of Ecology and Natural Resources (MENR) has reported large-scale efforts to restore forests across the country, planting tens of thousands of saplings to expand forested areas. However, critics claim that the ministry simultaneously facilitates deforestation by leasing land to private companies.
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On Sunday, December 22, changeable cloudy weather is expected in Baku and the Absheron Peninsula. Drizzle is possible during the night and morning in some areas of the peninsula. Moderate southwest winds will prevail. The air temperature will be 5-8°C at night and 9-11°C during the day, according to the National Hydrometeorological Service of the Ministry of Ecology.
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Baku, often called the "Caucasian Dubai," is increasingly known for systematic violations of residents' housing rights. During urban renovations and the construction of elegant new buildings, thousands of families in Azerbaijan’s capital have been unlawfully deprived of their homes. Many, recognizing the futility of resistance, settle for inadequate monetary compensation for their irreplaceable property. A minority, placing faith in the Housing Code, demand fair compensation from construction companies but often lose everything—both their homes and any form of recompense.
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Azerbaijani team prepares to compete in three prestigious international Olympiads The preparation of young programmers representing Azerbaijan in international Olympiads continues successfully. In collaboration with Azercell, the Ministry of Science and Education, and the Institute of Education, the latest “Informatics Camp” was held at the Baku Higher Oil School.
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