In order to assess the needs, concerns and wishes of insurance agents the insurance company AXA MBASK and the consulting agency Media Consulting and Services held an anonymous survey, which was attended by about a hundred respondents.
As stated in the press release, the purpose of the study, in addition to identifying the basic needs and wishes, was to determine the level of satisfaction and loyalty of insurance agents to the company. Therefore, the respondents were asked to evaluate the performance of the company as a whole and about their preparedness for long-term cooperation with AXA MBASK.
* The results of the study showed that 91% of respondents are fully satisfied with the cooperation of the agents with AXA MBASK and do not intend to change the company and the field for at least another 5 years. This means that more and more agents connect their future with AXA MBASK and consider their new and prestigious profession of insurance agent as quite promising and economically attractive.
In addition, it was found that 56% of the insurance agents have been working with AXA MBASK for more than 3 years.
* The survey also showed that, thanks to special projects to facilitate the daily activities of agents, developed by AXA MBASK in accordance with the strategy of "insurance company, which is easy to work", 93% of the respondents are "completely satisfied" with the information and technology services of the company.
* 93% of the agents indicated that they cooperate with AXA MBASK because of the timeliness of insurance payments and the customer satisfaction with the company.
* 88% of the respondents have high hopes for the future of the insurance agent profession in Azerbaijan.
A few years ago the position of an insurance agent was attractive mainly for young people who just graduated from college, but today, according to the survey, agents both in the capital and in the regions are businessmen, owners of small and medium businesses.
It should be emphasized that among the aspects necessary for expansion and to ensure the smooth running of business and to form a strategy for further development of the company as a whole, the agents showed improvement of the automatic settlement of insurance claims, as well as improving the quality of services, increasing the professional level of the agents (business games, workshops, training).
AXA MBASK plans to continue organizing and conducting such surveys among agents as among the company's customers, because the evaluation of satisfaction allows time to get feedback and take steps to improve its own service. --17D-
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