DemirBank to improve the quality of customer service , has appointed hours of the customers to more effectively deal with complaints and appeals .
Customers can contact the head office of the Bank on Tuesdays and Thursdays from 15:00 to 17:00 - in the quality control department. This requires advance to register by phone or via email.
It should be noted that information about the clock customer reception was also posted on the corporate website of the Bank and on the pages of social networking sites Facebook and Twitter. Customers can make an appointment by registering at ( 012) 149 or send an e-mail shikayet@demirbank.az.
One of the priorities for DemirBank is to improve customer service. To this end, in recent years have been carried out various trainings for employees , branch offices of the Bank transferred to the new, more comfortable and spacious offices , a branch system was implemented electronic queue Q-Matic, conducted the study " Mystery Client" and carried out a number of other works. The Bank continues to work to improve the quality of customer service.
DemirBank, which is the first commercial bank in the country, began operations in 1989 . Among its shareholders are major international financial institutions such as the European Bank for Reconstruction and Development and the Netherlands Development Finance Company (FMO). DemirBank has a rating by Fitch Ratings at 'B ' with a "stable" forecast and rating of Planet Rating at 'B ' with outlook "positive." These ratings are among the highest in the banking sector of Azerbaijan. -15D -
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