Bakcell, The First Mobile Operator and Leading Mobile Internet Provider of Azerbaijan, has invited mass media representatives to the company’s Call Center. While getting acquainted with the daily operation of the Call Centre, the mass media representativeshad the opportunity to observe how professional operators answered the calls to the short number 555, as well as carried out various operations together with the relevant departments based on the incoming requests.
Mr. Elmar Jafarov, team leader of the Call Center together with Mr. Emin Askersoy, team leader of the Channel Management, informed the guests about the management of complaints received at the Call Center, as well as the achievements of the past two years.
"Due to the fact that most of our subscribers are interested in finding out more about the organization of the activities of the Call Center, we took advantage of this opportunity and invitedmass media representatives to ourworkplace. Mediaserves as a vital link bringing us closerto our subscribers. We hope that our subscribers will enjoy the articles written by the journalists", said Mrs. SeldaBostanchioglu, the Chief Customer Care Officerof Bakcell.
It should be emphasized that Bakcell has recently launched the Customer Experience Management Systemaimed at proactive detection and improving the quality of services through the intellectual analysis of network information, allowing to proactivelyresolve the incoming customer complaints.
***
About Bakcell
Bakcell, The First Mobile Operator and the Leading Mobile Internet Provider of Azerbaijan, offers a variety of products for modern mobile communications customers. Bakcell provides class leading 3G and 4G mobile internet experience in the country under the Sür@ brand name.
With more than 5300 base stations Bakcell’s network covers more than 99% of the population and 93% of the land area of the country (excluding occupied territories). Bakcell is a leader in innovation and it focuses on bringing the best of the mobile internet to Azerbaijanis through new partnerships and itsSür@ services. Bakcell 3G service is available in all regions of Azerbaijan and covers 93% of population.
For more information about Bakcell products and services, please visit www.bakcell.com or call 555.For press releases please see www.bakcell.com/az/news (or www.bakcell.com/en/news for press releases in English).
If you are not a Bakcell subscriber, but wish to find out about Bakcell and its services, please call 055 000 05 55
Social
-
Azerbaijan is set to experience a sharp drop in temperatures, with stormy and snowy conditions expected across the country in the coming days, the National Hydrometeorology Service said on Monday. The forecast warns of intense precipitation in some areas, snowfall in mountainous and foothill regions, icy roads, and strong winds.
-
Bakcell, innovation and speed leader, unveils its exclusive 100-series numbers crafted specifically for customers who appreciate prestige and individuality. This new series offers customers unique numbers in the “055 100 XX XX” format.
-
Well-known Azerbaijani lawyer Aslan Ismayilov has issued a public appeal to Inam Karimov, Chairman of the Supreme Court and the Judicial-Legal Council, calling for urgent reforms in the country's judicial system. Ismayilov warned that systemic corruption and procedural violations within the courts are fueling public discontent and could lead to further unrest.
-
During search and operational activities, on January 30 at 11:20, 16.4 kg of drugs were discovered and seized in the area of the "Geytapa" border post, located on the Iran-Azerbaijan border. According to the Azerbaijan Border Service, this prevented an attempt to smuggle into Azerbaijan 11.3 kg of marijuana, 5.1 kg of opium, and 1,990 methadone M-40 pills from Iran.
Leave a review