Mass media representatives have visited the Call Center of Bakcell

Bakcell, The First Mobile Operator and Leading Mobile Internet Provider of Azerbaijan, has invited mass media representatives to the company’s Call Center. While getting acquainted with the daily operation of the Call Centre, the mass media representativeshad the opportunity to observe how professional operators answered the calls to the short number 555, as well as carried out various operations together with the relevant departments based on the incoming requests.

Mr. Elmar Jafarov, team leader of the Call Center together with Mr. Emin Askersoy, team leader of the Channel Management, informed the guests about the management of complaints received at the Call Center, as well as the achievements of the past two years.

"Due to the fact that most of our subscribers are interested in finding out more about the organization of the activities of the Call Center, we took advantage of this opportunity and invitedmass media representatives to ourworkplace. Mediaserves as a vital link bringing us closerto our subscribers. We hope that our subscribers will enjoy the articles written by the journalists", said Mrs. SeldaBostanchioglu, the Chief Customer Care Officerof Bakcell.

It should be emphasized that Bakcell has recently launched the Customer Experience Management Systemaimed at proactive detection and improving the quality of services through the intellectual analysis of network information, allowing to proactivelyresolve the incoming customer complaints.

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About Bakcell

Bakcell, The First Mobile Operator and the Leading Mobile Internet Provider of Azerbaijan, offers a variety of products for modern mobile communications customers. Bakcell provides class leading 3G and 4G mobile internet experience in the country under the Sür@ brand name.

With more than 5300 base stations Bakcell’s network covers more than 99% of the population and 93% of the land area of the country (excluding occupied territories). Bakcell is a leader in innovation and it focuses on bringing the best of the mobile internet to Azerbaijanis through new partnerships and itsSür@ services. Bakcell 3G service is available in all regions of Azerbaijan and covers 93% of population.

For more information about Bakcell products and services, please visit www.bakcell.com or call 555.For press releases please see www.bakcell.com/az/news (or www.bakcell.com/en/news for press releases in English).

If you are not a Bakcell subscriber, but wish to find out about Bakcell and its services, please call 055 000 05 55

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