DemirBank started applying in branch Q-Matic system for effectively managing priorities for customer service. Q-Matic is a leading global manufacturer of advanced electronic control systems for the queues.
The branches of "Operations Management" and "Merkez" are already in place and functioning, and the branch of "Narimanov" is currently being completed for the implementation. In the near future, other branches of the Bank will implement the system.
The menu system of Q-Matic can choose different services for private and corporate clients, which helps to optimize and improve the effectiveness of another client in the branch. In the Q-Matic system customers can check the quality of service on a scale that will allow for additional quality control services and will encourage staff to provide better service.
Q-Matic system also provides opportunities for statistical analysis. The data can be used to analyze various services, the number of customer requests, duration, and quality of service, as well as other criteria at the level of the Bank's branches and employees.
One of the first and leading banks, DemirBank began operating in 1989. Among its shareholders there are major international financial institutions, such as the European Bank for Reconstruction and Development and the Netherlands Development Finance Company (FMO). -15D -
Economics
-
As 2024 comes to a close, Azerbaijan finds itself at a crossroads—holding a prominent position in certain sectors of the global economy but still grappling with issues that hinder broader socioeconomic development. From energy exports to logistics corridors, the country has carved out a niche, yet cracks in its socioeconomic fabric are becoming harder to ignore. Let’s delve into the numbers and listen to expert opinions on Azerbaijan's global standing.
-
Azerbaijan began the new year with significant hikes in gas, electricity, water, and medication tariffs, sparking widespread concern among citizens over the financial burden on households. While officials defend the measures as necessary for economic sustainability, critics warn of challenges tied to stagnant wages and pensions.
-
As of January 1, Europe has ceased contract-based transit of Russian gas through Ukraine. Kyiv announced it would not renew agreements to traffic gas from the "aggressor nation" through its territory. The decision marks a pivotal moment in Europe’s efforts to reduce reliance on Russian energy, a dependency that supplied nearly 50% of the continent’s gas imports before the war in Ukraine.
-
Azerbaijan's Tariff Council has approved a decision to regulate the maximum wholesale and retail prices of registered medicines, with the new pricing caps coming into effect on January 2, 2025.
Leave a review