DemirBank started applying in branch Q-Matic system for effectively managing priorities for customer service. Q-Matic is a leading global manufacturer of advanced electronic control systems for the queues.
The branches of "Operations Management" and "Merkez" are already in place and functioning, and the branch of "Narimanov" is currently being completed for the implementation. In the near future, other branches of the Bank will implement the system.
The menu system of Q-Matic can choose different services for private and corporate clients, which helps to optimize and improve the effectiveness of another client in the branch. In the Q-Matic system customers can check the quality of service on a scale that will allow for additional quality control services and will encourage staff to provide better service.
Q-Matic system also provides opportunities for statistical analysis. The data can be used to analyze various services, the number of customer requests, duration, and quality of service, as well as other criteria at the level of the Bank's branches and employees.
One of the first and leading banks, DemirBank began operating in 1989. Among its shareholders there are major international financial institutions, such as the European Bank for Reconstruction and Development and the Netherlands Development Finance Company (FMO). -15D -
Economics
-
On July 26, the Ministry of Economy hosted a meeting with entrepreneurs from the non-oil industry to explore ways to stimulate local production and enhance export potential.
-
Azerbaijani internet service providers Aztelekom and Baktelekom will introduce substantial changes to their pricing structure starting August 15, the companies announced today. Under the new tariffs, the minimum internet speed will rise to 100 Mbit/s, with the cost per Mbit/s decreasing from 0.45 AZN to 0.25 AZN. As a result, monthly charges will be set at 25 AZN for 100 Mbit/s, 30 AZN for 150 Mbit/s, and 36 AZN for 250 Mbit/s.
-
Independent experts suggest that Azerbaijan may be on the verge of another devaluation of its currency, the manat, due to a shrinking trade and payment surplus. The anticipated economic adjustments come amidst a decline in foreign currency inflows and reduced oil production.
-
Azerbaijan’s Foreign Minister Jeyhun Bayramov met today with Ahmed Moallim Figi, the Minister of Foreign Affairs and International Cooperation of Somalia, at the Azerbaijani Foreign Ministry. This meeting followed a discussion held the previous day between Figi and Azerbaijan’s Economy Minister Mikail Jabbarov.
Leave a review