Leading operator provides professional call center of the event
Azercell Telecom, the Leading Mobile operator in Azerbaijan communication market, supports the 42th World Chess Olympics held in our country. Starting from September 1, 176 countries of the world were registered for participation in International Olympian Games and totally 181 men and 142 women teams came to Azerbaijan for competition. This is the record in the history of Olympics for number of participating countries. Since Azercell has established exemplary Customer Service and Call Center in such an important event for our country, it ensures organization of call center through Chess Olympics. It is to note that, professional call center service will be provided for the first time in the history of all Chess Olympics and its arrangement is undertaken by Azercell Telecom. By this means, Azercell orients its broad experience and professionalism on successful implementation of this event in our country. It bears reminding that, Azercell Telecom established the first Call Center in the country which was available 24/7 and the first Regional Call Center in Ganja and became the first private company getting the EN15838 Customer Contact Center certificate in the region. So far, Azercell has supported different events and competitions held in our country, such as Eurovision Song Contest, European Games, I Children’s Paralympic Games and so on. Azercell has implemented several projects oriented to development of football, volleyball, gymnastics and children’s sport.
At present, Azercell expresses is happy to support World Chess Olympiad, one of the sport competitions which covers more than 150 countries, about 3 thousand sportsmen and officials, and wishes success to Azerbaijan national team.
For more information, please contact news@mcs.az
The leader of the mobile communication industry of Azerbaijan and the biggest investor in the non-oil sector Azercell Telecom LLC was founded in 1996. With 48% share of Azerbaijan’s mobile market Azercell’s network covers 80% of the territory and 99,8% of population of the country. Currently, 4,5 million subscribers choose Azercell services. Azercell has pioneered an important number of innovations in Azerbaijan, including GSM technology, advance payment system, 24/7 Customer Care, online customer services, GPRS/EDGE, M2M, MobilBank, one-stop- shop service offices Azercell Express, mobile e-service “ASAN signature”, etc. Azercell deployed first 4G – LTE services in Azerbaijan in 2012. According to the results of mobile network quality surveys of Global Wireless Solutions company and international systems specialized in wireless coverage mapping such as “Opensignal” and “Testmy.net”, Azercell’s network demonstrated the best results among the mobile operators of Azerbaijan.
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