DemirBank appointed office hours for customer complaints and appeals
OJSC DemirBank to improve the quality of customer service, has appointed hours of the customers to more effectively deal with complaints and appeals .
Customers can contact the head office of the Bank on Tuesdays and Thursdays from 15:00 to 17:00 - in the quality control department. This requires advance to register by phone or via email.
It should be noted that information about the clock customer reception was also posted on the corporate website of the Bank and on the pages of social networking sites Facebook and Twitter. Customers can make an appointment by registering at (012) 149 or send an e-mail shikayet@demirbank.az.
One of the priorities for DemirBank is to improve customer service. To this end, in recent years have been carried out various trainings for employees , branch offices of the Bank transferred to the new, more comfortable and spacious offices , a branch system was implemented electronic queue Q-Matic, conducted the study " Mystery Client" and carried out a number of other works. The Bank continues to work to improve the quality of customer service.
DemirBank, which is the first commercial bank in the country, began operations in 1989. Among its shareholders are major international financial institutions such as the European Bank for Reconstruction and Development and the Netherlands Development Finance Company (FMO). DemirBank has ratings from Fitch Ratings and Planet Rating at 'B ' with outlook "stable." These ratings are among the highest in the banking sector of Azerbaijan. - 15D-
Economics
-
By the end of 2024, inflation in Azerbaijan is projected at 5.1%, increasing to 5.8% in 2025, as per the Central Bank's announcement. Just six months ago, in April, the bank had forecasted inflation at 3.5% for 2024 and 4.2% for 2025.
-
The Cabinet of Ministers of Azerbaijan has approved the charter of the "Tourism and Recreation Zones Management and Development Center," a public legal entity under the State Tourism Agency. The decision, made on November 4, is intended to fulfill the requirements outlined in the presidential decree from August 2, 2024.
-
A new desalination plant to produce drinking water is set to be built in Sumgait, Azerbaijan, as part of a project aimed at meeting increasing water demands in Baku and the Absheron Peninsula. The project was announced on November 5 during a bid-opening ceremony for proposals submitted in a tender for the plant’s development, according to the Turan news agency.
-
Heydar Aliyev International Airport (GYD) has solidified its role as a critical transit hub for Azerbaijan, connecting Baku to over 80 international destinations across more than 30 countries. With routes linking major European cities like London, Paris, and Rome, as well as strategic points in the Middle East, Central, and South Asia, the airport has become central to Azerbaijan’s tourism and transit expansion.
Leave a review