Leader mobile operator responded to more than 2 million customer inquiries in the first half of this year
In line with its strategic goal of "Easing Connectivity, Empowering Lives", Azercell Telecom LLC - the choice of 5 million subscribers - continues to provide high-level service to its customers through various platforms.
According to the results of the first half of 2022, Azercell Call Center customer satisfaction level is 94%. Average Handling Time (AHT) for 1.4 million requests received by phone is about 2 minutes, which is rather high compared to the global industry standard of 6 minutes and 10 seconds.
Around 125,000 requests were effectively responded through the official Facebook, Instagram, Twitter, YouTube, and LinkedIn pages of Azercell, in addition to 500,000 inquiries promptly handled through online Customer Care services.
During the first six months of 2022, further 400,000 customers were served face-to-face through the Company's Front Office service, Azercell Express offices, Azercell Exclusive shops, as well as Mobile Customer Care Services.
Customer requests were mostly related to Mobile Internet services, balance information, payment, and subscription to services.
It is worth noting that the сompany has been awarded with multiple international certificates for the high level of service provided to customers and prompt response to their requests.®
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On December 25, an Embraer 190 passenger plane operated by Azerbaijan Airlines CJSC (AZAL), on a Baku–Grozny flight, crashed near the city of Aktau in Kazakhstan. Azerbaijan’s Consul General in Aktau, Ayxan Suleymanlı, stated that the plane had 67 people onboard, including crew members, 38 of whom died. According to him, 26 of the deceased were Azerbaijani citizens.
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On December 27th, rain is expected in Baku and the Absheron Peninsula, and heavy rainfall in some areas. The wind will be southeast. The air temperature at night will be +7 to +9°C, and during the day, it will be +9 to +11°C. Humidity will be 70-80%. Precipitation is expected across the country in the evening, particularly in the eastern regions. Snow is expected in the mountains.
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Embraer 190 plane of Azerbaijani airline AZAL crashed near the city of Aktau early in the morning on December 25.
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Embraer 190 plane of Azerbaijani airline AZAL crashed near the city of Aktau early in the morning on December 25.
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